Job offer: Service Performance Manager - Abu Dhabi Based

A large, exciting entity going through a transformation.

• Lead the development and implementation of performance objectives and ensure effective delivery.
• Develop and implement service monitoring frameworks with KPIs and customer feedback mechanisms.
• Monitor and evaluate service effectiveness against SLAs and quality standards.
• Measure and improve service delivery efficiency and effectiveness using data analytics.
• Identify and resolve issues or bottlenecks in service delivery processes.
• Lead efforts to enhance service quality and address performance gaps.

• Bachelor degree in Business Administration or a related field as a minimum, Masters Degree is highly preferred.
• Professional certifications in program management, organisational design, or related areas.
• Extensive experience in service performance and quality assurance within complex organisational settings such as a large holding group, or a shared services function.
• Proven track record of improving service delivery.
• Proficiency in Arabic would be highly advantageous.
• Excellent communication and stakeholder engagement skills.
• Overall of at least 5-7 years of work experience.
• Must be able to be based in Abu Dhabi.