Job vacancy Technical Asset and Configuration Manager

A prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectors

• Accountable for communicating, promoting and raising awareness of Asset and Configuration Management services
• Support critical components essential for the continuous improvement of Asset and Configuration Management services, leveraging industry-based knowledge of people, processes and technology
• Prepare data uploads to ensure accurate capture of all changes within the ServiceNow platform
• Provide IT asset information and support to various departments within the organisation as required
• Ensure continuous enrichment of the Configuration Management Database (CMDB) through ongoing discovery and integrations
• Analyse CMDB data to identify anomalies and errors, driving process improvements and collaborating with configuration item (CI) owners to define remediation plans
• Define CMDB data quality reports to ensure accuracy and timeliness, while maintaining the CMDB Data Model
• Assume overall accountability for the quality, integrity, and security of Asset and Configuration Management repositories

• Bachelor's degree preferably in Information Technology, with relevant and up to date ServiceNow certifications
• Minimum of 3-5 years of proven experience in IT Asset & Configuration Management with at least 3 years' experience in ServiceNow, including reporting and analytics on the platform
• Practical experience with implementing and managing the Common Service Data Model (CSDM)
• Experience with IT Operations Management (ITOM) and related products
• Excellent communication skills with a high attention to detail