Job offer: IT Support Engineer

Our client is a prominent portfolio company of a respected family office, dedicated to investing in high-potential technology startups and innovation projects.

• Perform installations, modifications and repairs of computer hardware and software systems

• Address and troubleshoot staff-generated L1 technical issues and process problems

• Regularly test and optimise system functionality, including conducting ad-hoc benchmarking requests and making recommendations to improve performance and efficiency

• Assist with network design, software installation and ensure compatibility with existing systems

• Consult with users on their IT needs, place orders and train/demo them on new software using relevant methods

• Document updates, inventory and stay up to date with the latest technological advancements through workshops and professional societies

• Bachelor's degree in information technology (or similar) with CISSP, ITIL, AWS or MCSE style qualifications highly preferred

• A minimum of 5 years experience as an IT Support Engineer ideally with apple products, covering network/systems security, access controls and general IT support with mid-to-large size organisations

• Exceptional communication and interpersonal skills, supporting staff in a calm and diplomatic manner

• A technology savvy individual with an inquisitive mindset, a self-learner and always actively seeking opportunities to try and test innovative developments in the industry

• Ability to thrive in a high-pressure environment, responding to requests and issues at pace