Job offer: Director of Operations - Global Role - Hospitality MNC

A dynamic organization driving excellence while also operating an innovative hospitality platform that develops and manages hotels and resorts across diverse global locations with a strong pipeline for future growth.

Reporting to the CEO, you will be responsible for;

• Lead the execution of the Group's operations strategy to enhance market positioning, operating profits and service levels, tailored to region-specific needs.
• Provide direction to General Managers to develop annual business plans, KPIs and capital expenditure plans, ensuring alignment with corporate strategy and compliance with Group standards.
• Guide in strategy implementation and monitoring by tracking properties KPIs against targets, identifying risks, recommending corrective actions, and ensuring delivery within defined targets, timelines, and budgets.
• Continuously assess and review core hotelier and business support standards and practices to optimize operations, resources, and guest services, maintaining the Group's luxury market leadership.
• Direct the preparation and consolidation of the operations budget and identify opportunities for improvement.
• Lead the development and implementation of operations policies, systems, processes and procedures to ensure world-class service delivery and innovation.
• Foster a culture of excellence by implementing practices that empower staff, enhance flexibility and maintain high service quality.
• Collaborate with General Managers to implement LQA standards, striving for superior service and competitive LQA score achievements.

• Reports to the CEO.
• Must hold a Six Sigma Black Belt qualification.
• Demonstrated leadership experience in one of the following:
  • General Manager or Senior Hotel Manager role, transitioning into an operations-focused position.
  • Operations Director level with a proven track record.
• Experience managing a portfolio of luxury brands, aligning with the Group's positioning.
• Flexibility for remote working, with no requirement to relocate to the UAE.