Review of Agape International Logistics WLL

Worst company in Qatar- to be avoided!!

There are 85 % of expats living in Doha who eventually one day will return to their country of origin. That was the case with me and my husband after 7 years of living in Qatar.

There are many things to resolve when going back and one of them is shipping all possesions and belongings from Qatar to your destination. We (unfortunately) chose the worst company in Qatar- Agape International (Mr. Muneer and Mr. Nixon) to ship our things and we seriously couldn't have chosen worse company! We are posting this for all expats out there in Doha- to at least know which company TO AVOID when shipping your things back home.

Not to go in many details but just to highlight some important facts- everything was going relatively ok when we were preparing for shipment, that is at the sales stage of their contact when they were assuring us that eveything will be handled professionally. After when we decided to ship our things with Agape International they had a few unprofessional glitches- such as promising that they will come at certain day/time to collect the boxes and then cancelling last minute, etc. But living in Doha and experiencing these type of things everywhere, we didn't think much of it. The day all our things were collected by Mr. Muneer from Agape is the day we paid the Invoice in full (3rd February 2014). We were leaving Qatar in the next few days and we were assured by Mr. Muneer that all our belongings will be shipped on coming Sunday (after 2-3 days).

We thought that our items were shipped and we were expecting our first shippment to arrive after 2 weeks (few boxes we sent by plane). We were emailing both Mr. Muneer and Mr. Nixon to follow up on the shipment but we were receiving no response. Luckily my husband was going to Qatar on a business trip around that time so he chased them up in Qatar (after many ignored emails and phone calls). It turned out that they did not even ship our things yet more than 2 weeks after they collected all our items and we paid them for shipment.

Finally they have shiped our things (not sure they would even do it then if my husband wasn't there!).

In addition to plane shipment, all our major items and many other things were sent by boat and we have paid for insurance against damage and loss of certain valuables (we paid additionaly for this). We have been waiting for 2 months now and we still did not receive the insurance policy for this!! We are not receiving any responses from Agape International and we have emailed them many times and tried to call them. On occasions when we were able to reach them, they would tell us they will send us the policy which was a lie because we never did. Also, we do not have any response or update about our boat shipment status so we are very anxious if we will ever receive it given our experience with them!

We have now filed a case against Agape International through Ministry of Economy and Commerce and we are also in process of seeking legal advise on how to resolve this.

In brief, if you need professional company to handle shipment of all your belongings so that you get what you paid for as well as receive your items in promised time, we advise you to avoid Agape International and Mr. Muneer and Mr. Nixon Chacko!

We hope you have better luck when shipping your things. We are not able to advise you which company is good, but at least avoiding the bad ones is a good starting point...